Terms of Service

IDENTITY

Name: Helen Cruickshank

Trading as: Haggis and Tweed

Address: Barrestraat 19, 9000 Gent, Belgium

Email: info@haggisandtweed.com

VAT Number: BE0880960532

GENERAL

Please read these Terms of Service carefully before using the Haggis and Tweed website. By using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the Terms of Service then you may not use the website.

These Terms of Service apply to all users of the Haggis and Tweed website including users who are browsers, vendors, customers, merchants, and/or content providers.

Throughout these Terms of Service and throughout the Haggis and Tweed website, the terms “we”, “us” and “our” refer to Haggis and Tweed.

PRODUCTS

We have made every effort to display as accurately as possible the colours of products that appear on the website. However we cannot guarantee that your computer monitor's display of any colour will be accurate.

PRICES

All prices on the website are displayed in Euro, exclusive of VAT (as the ‘Special Exemption for Small Enterprises’ applies to Haggis and Tweed) and exclusive of shipping costs.

All prices are subject to change without notice.

Price changes are valid from the moment that they are displayed on the website.

WEBSITE ERRORS

Occasionally there may be information on our website that contains typing errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, product shipping costs, transit times and availability.

We reserve the right to correct such errors, inaccuracies or omissions, and to cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

ORDER CONFIRMATION & PAYMENT

The steps required to create a Contract between you and us are as follows:

  1. You place an order on the website by adding products to your basket and pressing the ‘Buy Now’ button at the end of the checkout process.

  2. You fill in all the details required to complete a purchase and make a payment. You are responsible for ensuring that the details provided are accurate, and we will not accept an order unless all details requested from you have been entered correctly.

  3. We will send you an Order Confirmation email detailing the products that you have ordered and the costs. You should check that the details in this Order Confirmation are correct, and keep a copy of it.

  4. We will only ship your order once your payment has been received by us.

  5. We will send you a Shipping Confirmation email once your order has been shipped. The completion of the Contract will take place upon shipping your order unless we have notified you that we do not accept your order, or you have cancelled it. The Contract will relate only to the products stated in the Shipping Confirmation. We will not be obliged to supply any products in your order until you receive a Shipping Confirmation. You should check that the details in the Shipping Confirmation are correct, and keep a copy of it.

DELIVERY

Haggis and Tweed endeavours to deliver as quickly as possible after payment, in principal within 3 working days.

If delivery is delayed for any reason, or if an order cannot or only partially be fulfilled, you will receive a written notice via email.

The specified delivery time is never a deadline. However, the delivery time will not be longer than 30 working days after receipt of payment, except in cases of force majeure or unforeseen circumstances or otherwise agreed.

We do our best to maintain the correct stock levels on the website. However, it may happen that a product is no longer available. In this case we will contact you within 3 working days after placing the order to discuss the possibilities.

SHIPPING

Haggis and Tweed ships to Belgium, Luxembourg, Netherlands and France by Kiala and to Germany by GLS.

We are not liable for the loss of orders by Kiala or GLS.

We are not responsible for incorrect or delayed/non delivery caused by an incorrect or incomplete address.

ORDER CANCELLATION, RETURN AND REFUND

You may cancel your order at any time prior to receiving the Shipping Confirmation. If you wish to cancel your order you must email us a ‘Notification of Cancellation’. We will then refund your order within 14 calendar days from the date that we receive your ‘Notification of Cancellation’.

Haggis and Tweed may cancel your order in the case of website errors as described above. If we discover the error before sending the Shipping Confirmation then we will either cancel your order and notify you of such cancellation, or contact you and give you the option of cancelling your order or reconfirming it at the correct price and/or description.

You may return any product in case you are unhappy with the product for whatever reason. If you wish to return a product you must (1) email us a ‘Notification of Cancellation’ and (2) send the product back to us within 14 calendar days from the date you received the product. You will be required to pay all postage relating to the return of the product(s). Any product returned must be in completely new condition, it must have the original tags and packaging, and it may not have been used or processed in any way. You may not return products for which we cannot check whether they have been used/copied such as patterns, magazines and books (or kits that include patterns, magazines and/or books). Haggis and Tweed will refund any returned product(s) within 14 calendar days from the date that we receive the returned product(s).

You may return any product that is faulty or defective as long as the fault or defect is not due to misuse (including use contrary to the manufacturer’s instructions) or normal wear and tear. If you wish to return a faulty or defective product you must email us a Notification of Cancellation (including details of the claim) within 30 calendar days from the date you received the product. Upon receiving your Notification of Cancellation, we will contact you and provide all necessary instructions. You must then send the product back to us and, provided that the product is faulty or defective, we will refund the returned product(s) as well as the cost of return postage within 14 calendar days from the date that we receive the returned product(s).

LIABILITY

Any liability of Haggis and Tweed for any damages of any kind is explicitly excluded.

We are not liable for any damage caused by third parties in the execution of the Contract.

We are not liable for any damage arising from the use of the products bought from Haggis and Tweed.

March 2016, Gent, Belgium